Actioned 133 URLs from May 26-Jun 25: Twitter

New delhi, Jul 11: Twitter received 94 grievances and ‘actioned’ 133 URLs between May 26 and June 25, the microblogging platform said in its maiden monthly compliance report as mandated by the IT rules. The United States-based company, which has been in the eye of a storm over its failure to comply with the new IT rules in India, has also named Vinay Prakash as its resident grievance officer for India to comply with the said rules. Twitter, in the report titled ‘India Transparency Report: User Grievances and Proactive Monitoring July 2021’, said it had received 94 grievances via its grievance officer-India channel between May 26, 2021, and June 25, 2021, that included content on Twitter. This includes complaints received from individual users with accompanying court orders.
The majority of complaints received in this channel during the reporting period fell into categories including defamation (20), abuse/harassment (6), sensitive adult content (4), impersonation and privacy infringement (3 each), IP-related Infringement (1), and misinformation/synthetic and manipulated media (1).
The total number of URLs actioned in these categories stood at — defamation (87), abuse/harassment (38), sensitive adult content (nil), impersonation (1), privacy infringement (6), IP-related infringement (nil), and misinformation/synthetic and manipulated media (1), as per the report.
‘In addition to the above data, we processed 56 grievances which were appealing Twitter account suspensions. These were all resolved and the appropriate responses were sent,’ Twitter said.
It added that the platform ‘overturned seven of the account suspensions based on the specifics of the situation, but the other accounts remain suspended’.